Telus International, a digital customer experience (CX) company that designs, builds and delivers next-generation solutions, including AI and content moderation, plans to recruit 1,500 team members in 2022 to support the growth of its operations in Romania.
The recruitment process started in January, targeting people fluent in several languages: mainly French, but also German, Spanish, Italian, Russian, Portuguese, English, Polish, Hebrew and Dutch. Telus plans to add about 800 French speakers to the team, the company said.
New team members will manage customer interactions and technical support via phone, email, chat and social media for multiple global brands in high-growth industries such as fast-growing technology, gaming, travel and hospitality and telecommunications. The company offers flexible working hours in rotation, full-time or part-time.
Telus International has been operating in Romania for 15 years. It currently has delivery locations in Bucharest, Craiova and Brașov, with work-from-home options throughout Romania.
“Our business has continued to grow despite the difficult context caused by the pandemic. The rapid implementation of a work-from-anywhere model has proven to be a great opportunity, allowing us to hire over 1,000 team members in 2021 across Romania and onboard them remotely in our amazing culture. With our enhanced recruiting capabilities and growth plans for 2022, we are excited to continue to deliver compelling career opportunities in the market this year,” David Lowther (left picture), said the vice president of operations, Telus International Romania.
“I consider Romania one of the best outsourcing destinations in Europe. As the world rides the accelerating waves of technology and digital transformation, Romania has become a modern country, with flexible, educated, multilingual and talented young professionals. Romanians also have business ethics and they have proven their efficiency in this new era of working from anywhere, so they continue to be a highly valued workforce internationally. What I have always called “Europe’s Outsourcing Valley” shines brighter than ever. » Gregoire Vigrouxdirector of Telus International Romania and member of the board of directors, added.
With over 62,000 employees worldwide, Telus International operates in 28 countries and supports over 50 languages, partnering with over 600 customers.
(Photo courtesy of the company)