Shell employees, contractors and any third parties can report any potential breach of the Code of Conduct confidentially and anonymously through several channels, including a global helpline, operated by an independent provider.
Shell has specialists who investigate concerns or allegations of a breach of our Code of Conduct. If a violation is found, the Shell company concerned will take appropriate action, which may include termination of the contract or dismissal. We maintain a strict non-retaliation policy to protect anyone who makes a good faith allegation.
FIGHT AGAINST CORRUPTION AND CORRUPTION
Shell has rules on combating bribery and corruption in its Code of Conduct, Ethics and Compliance Manual. Both are publicly available online. Contractors and consultants are also required to act in accordance with our code of conduct when acting on our behalf.
In 2020, we also released our Code of Conduct training, with the aim of ensuring that contract staff working for Shell understand their personal responsibilities. Additionally, using a risk-based approach, we have begun offering selected third parties, such as distributors and suppliers, free online anti-bribery training in multiple languages. Corruption.
In March 2021, Shell and four former employees were acquitted in a long-running lawsuit in Milan over a Nigerian oil block called OPL 245. Shell has always maintained that the 2011 settlement with the Federal Government of Nigeria and Eni which was at the heart of this lawsuit was a legal transaction, so we welcome the decision. It has been a tough learning experience for Shell. Business integrity is one of our core values and we continue to work hard to raise the standards in this area. You can read Detailed Shell response at www.shell.com/shell-comments-on-the-verdict-from-the-milan-tribunal-over-opl-245
Shell respects the privacy of individuals and recognizes that personal data belongs to the individual. We take steps to handle personal data in a professional, legal and ethical manner.
Our privacy policies, notices and other customer agreements clearly define what data we collect, why it is collected, who has access to it and for how long. We seek to process only the minimum data required, such as when customers participate in loyalty programs or pay for fuel on their phone without leaving their vehicle. Personal data processed in our systems is appropriately secured and treated with respect for the privacy of our employees, partners and millions of customers worldwide. The COVID-19 pandemic has increased the need to process personal data, for example when employees, suppliers and others visit our premises.
Our specialists work closely with Shell teams to maintain compliance with our data privacy standards and to ensure we use data ethically. In 2020, we continued to evolve our approach. For example, we analyzed new data privacy regulations, such as those in effect in Brazil and California, USA, as well as advice from regulatory and industry bodies, including the World Federation of Advertisers. We also review our marketing standards, including our apps and websites, to keep them up to date with best practices.
From page 19 of the same report
Shell is subject to frequent cybersecurity attacks, including attacks targeting our customer database, and the COVID-19 pandemic has led to an increase in such activity. Data breaches have occurred at Shell. When systems, customer accounts and data have been compromised, we have notified data privacy regulators and affected customers, as appropriate.
We regularly monitor our IT systems to detect possible vulnerabilities to cyberattacks. Our incident handling process helps us ensure that we are dealing with a problem effectively. The process also helps us meet the strictest regulatory reporting deadlines, for example, the 72-hour requirement under the General Data Protection Regulation.
Learn more about our values at www.shell.com/values and the requirements our companies and functions must meet at www.shell.com/shell-ethics-and-compliance-manual
LIVE BY OUR PRINCIPLES
SHELL GLOBAL HELPLINE
1,425 reports to the helpline
CODE OF CONDUCT
216 Confirmed violations of the Code of Conduct
TO TAKE PART
252 Employees or contractors subject to disciplinary action
TO TAKE PART
54 people made redundant