Dell Technologies Research: Indian Companies See Employees as Their Greatest Asset for Driving Transformation Projects


After two years of accelerated digital transformation, around half of Global IT leaders: 50%; APJ: 45% say their organizations know what it takes to digitally transform a workforce, but after such rapid change, many employees now face a challenge to keep up, according to a new survey from Dell Technologies. Additionally, more than two-thirds of the 10,500 respondents from over 40 countries believe their organizations underestimate how to properly engage with their employees when planning transformation programs.

The results highlight how the recent period of rapid transformation leaves companies and their workforce in need of time to recharge, reflect and hone before embarking on new or iterative projects. Despite considerable progress and effort in recent years, research highlights that there is still transformative potential to stagnate globally: 64%; DPA: 72%; India: 69% of respondents believe that it is their people’s resistance to change that can lead to failure. More than half of Global: 53%; APJ: 62% of respondents fear being left out of the evolving digital world due to a lack of people with the authority/vision to take advantage of the opportunity – this is when – where a model as a service becomes a favorable option for many companies.

“To build a better future that benefits everyone, we must recognize that business success and employee well-being are inextricably linked. Our latest research highlights that sustainable digital transformation happens at the intersection of people and technology. To achieve effective breakthrough, organizations should consider a three-pronged approach. First, provide employees with consistent and secure work experiences not defined by their workplace. Second, help boost productivity by augmenting human capabilities with technology tools to allow employees to focus on what they do best. Finally, inspire employees through an empathetic culture and authentic leadership,” said Amit Midha, President, Asia Pacific and Japan, and Global Digital Cities, Dell Technologies.

“Companies in India need to assess their digital transformation journey. As they consider smart IT choices for growth in the digital age, empowering the workforce and empathy for their challenges must be addressed to achieve optimal productivity,” said Alok Ohrie, President and Managing Director, Dell Technologies India.

“Real-time success can only be achieved when a company can manage workloads and upgrade its data science skills through talent. Indian companies must be aware of the changing dynamics of the place IT skills needed to meet challenges and prepare for the future of work Organizations cannot transform without the right technology used effectively by the workforce Our Breakthrough study shows that it doesn’t not produce enough, he added.

Now is the time for organizations to take stock before embarking on new digital transformation projects, ensuring that their staff are supported and have a clear vision for the next stage of implementation.

Benchmarking digital change readiness

Dell Technologies and independent behavioral experts studied respondents’ appetite for digital change and found that Overall: 10%; APJ: 7% of the workforce – from business leaders to decision-makers and IT employees – are pursuing modernization projects. In addition, less than half of Global: 42%; APJ: 46% are slow or reluctant to accept change.

Here’s how the global workforce is made up today:

Revolutionary reference

1 Sprint: Will pursue innovation and lead the way in technological change. Global: 10%; DPA 7%
2 Constant: Willing to embrace technological change, selected by others. Global: 43%; DPA: 41%
3 Slow: Inclined to hold back and observe/deliberate. Global: 42%; DPA: 46%
4 Still: Tendency to anticipate problems and resist proposed technological innovations based on perceived risk. Global: 5%; DPA: 6%

The study charts the way forward. It signals opportunities for businesses to focus and keep pace with transformation, with breakthroughs occurring at the intersection of people and technology along three frontiers:

  1. Connectivity

Companies have made tremendous feats to connect, collaborate and do business online during the pandemic. But they are not over.

About three quarters of Global: 72%; DPA: 78%; of respondents say they need their organization to provide the tools and infrastructure to work anywhere (as well as the autonomy to choose their preferred way of working). In fact, they fear that their employees will be left behind because they don’t have the right technology to move to a highly distributed model (where work and computing are not tied to a central location but happen everywhere) .

Technology alone is not enough. Companies must also make work fair for people with different needs, interests and responsibilities, including the world: 76%; APJ: 78% of employees would like their organization to do one of the following:

  • Clearly articulate their ongoing commitment to flexible working arrangements and practical ways to make it work Global: 40%; DPA: 46%
  • Equip leaders to effectively and fairly manage remote teams Global: 43%; APJ: 45%: India: 38.7%
  • Allow employees to choose their preferred working model and provide the necessary tools/infrastructure Global: 44%; DPA: 47%
  1. Productivity

People’s time is limited and there are now too few qualified candidates for vacancies. To address these tensions, companies can delegate repetitive tasks to automated processes and free up people to focus on rewarding, higher-value work.

Currently, Overall: 37%; DPA: 32%; India: 25.8%; say their work is challenging and non-repetitive. With the ability to automate more repetitive tasks, Global; 69%; DPA: 74%; India: 76%; would be eager to learn new in-demand skills and technologies, such as leadership skills, machine learning courses, or focus on more strategic opportunities to elevate their role.

However, companies with limited budgets fear that they will not be able to advance their workforce and be competitive.

  1. Empathy

Basically, companies need to build a culture, modeled by empathetic leaders, that treats people as their greatest source of creativity and value.

Research shows that there is still work to be done and that empathy must inform decision-making – of simplifying technology for about half (Overall: 49%; APJ: 52%) who often feel overwhelmed by complex technologies, adapting change programs to individuals. skills (Overall: 41%; APJ: 50% of employees think their leaders do).

Research methodology :

The fieldwork was conducted by market research firm, Vanson Bourne, from August to October 2021 at over 40 locations in all regions of the world.

Base: Dell Technologies conducted a survey of 10,500 senior business decision makers, IT decision makers and knowledge workers (employees involved in digital transformation) in more than 40 countries. In Asia Pacific and Japan (APJ), 2,900 respondents across 11 locations were surveyed. APJ locations include Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand and Vietnam.



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