Are mobile teams the future of facility management?


Shrinking profit margins during the pandemic have led organizations to reduce their real estate space and thin their roster of employees to optimize costs. Additionally, with business hampered, organizations had the daunting task of keeping their employees busy throughout the day, especially companies that offered maintenance and similar services that only required intermittent staff involvement during the day. daytime. To overcome this problem, they began to take advantage of the benefits of the gig economy in which their employees would be available on call only. Employees would no longer be on the company payroll but would step in whenever the need arose.

This concept is not new; it’s already a reality in many industries – beauty and food delivery are good examples. Most of these service providers are registered on aggregator platforms and rush to fulfill the requirements whenever the clients place a service request on this platform. In the post-Covid scenario, other industries are also reinventing the possibilities of this type of mobile service delivery to leverage its benefits, Integrated Facilities Management (IFM) being one of them.

This type of flexible service delivery model can be a boon for IFM organizations as it helps create a talent pool and tap into that pool to engage people based on their skills and requirements. It can also help reduce their over-reliance on migrant labour.

Why mobile teams are necessary for IFM companies

Workplaces now require a variety of services such as housekeeping, food and beverage services, office maintenance, and technical services. Each of these services is only required for specific times of the day. Therefore, having mobile teams to deliver services in different offices in a certain area of ​​the city can work best for everyone – the staff, the business as well as the client organization.

For example, facility management in a workplace is typically required early in the morning, during breaks, or after business hours. The team remains underutilized for the rest of the day. If they could be deployed in different offices in the same complex, in nearby locations or even in different offices in the same organization to optimize their services and time, it would benefit everyone. This would also result in cost optimization for all organizations.

Catering services peak during meals – to prepare breakfast, lunch and dinner. Also, specific items like chapati are only served during lunch or dinner. Required personnel may come in at the peak times required to provide services and then move to other sites or change jobs.

Similarly, teams that provide technical services or maintenance services are only required when needed. This is either a repair or regular maintenance. They can be available on call and do not need to be present throughout the day.



The opinions expressed above are those of the author.


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